questions.

Standard delivery takes 2-4 working days for orders placed before 6pm. Express options available at checkout. Free standard shipping on orders of £49 or more.

You will receive a tracking email once your order has shipped. You can also check your order status in your account under Order History.

We process orders quickly. Please contact us within 1 hour of placing your order to make changes. After this, we cannot guarantee modifications.

Currently we ship within the UK. International shipping is coming soon. Sign up to our newsletter to be notified.

Yes. Plain outer box, no branding, no product names on the label. It arrives looking like any other parcel, and your statement shows Playmate Labs.

We do. Playmate Labs is stocked by independent retailers across the UK. For trade pricing and lead times, get in touch through the wholesale enquiries form.

All products are clearly labelled with ingredients and allergen information. Please review product pages carefully if you have specific dietary requirements or sensitivities.

Colombian milk chocolate (41% cocoa solids) with Liboost® Damiana, zinc, B6 and selenium. Every batch is made in the UK by artisan chocolatiers. Full ingredient and allergen information is on each product page.

Our chocolate contains milk and soya, and is produced in a kitchen that handles nuts. If you have a severe allergy, check the full declaration on the product page before ordering.

Each box holds enough for one evening for two. Most couples order two or three boxes at a time, which is why the multi-box options are priced the way they are.

The 5-Day Sensory Experience is our free digital programme delivered by email. Our games and chocolate are physical products, delivered to your door.

We currently host events in London, with Manchester and other UK cities coming soon. Exact venue details are sent after booking.

Most events are designed for couples, though some community mixers welcome individuals. Check the specific event listing for details.

Full refunds are available up to 48 hours before the event. Within 48 hours, we can transfer your booking to a future event but cannot issue refunds.

We offer a 30-day satisfaction guarantee. You have 30 days from delivery to ask for a return or refund. Sale items and gift cards can't be returned.

Email us at info@playmatelabs.com with your order number and reason for return. We will reply with the return address and next steps.